Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name
• Email address
• Telephone or WhatsApp number
• Location or preferred training location
• Preferred trainer or trainer gender
• Fitness goals and training preferences
• Information you provide about your fitness level, lifestyle or training history
• Information relevant to providing personalised training or nutrition guidance
• Information you provide when booking a consultation, taster session or personal training service
• Messages, enquiries and other communications you send to us
• Information submitted through our website or landing page forms
• Technical information relating to your use of our website, such as device, browser, IP address and website activity
• Marketing preferences and information about how you interact with our communications

Where necessary for providing safe and appropriate fitness services, you may also choose to provide information concerning your health, injuries, medical conditions, pregnancy, physical limitations or other information relevant to exercise and training.

How We Collect Your Information

We may collect personal information when you:

• Complete a form on our website or landing pages
• Request a consultation or taster session
• Enquire about personal training
• Contact us by email, telephone or WhatsApp
• Communicate with one of our team members or trainers
• Purchase or use our services
• Sign up to receive information or marketing communications
• Interact with our website, advertisements or online content

Some technical information may also be collected automatically through cookies, analytics tools and similar technologies.

How We Use Your Information

We may use your personal information to:

• Respond to your enquiries
• Contact you about personal training services
• Arrange consultations, taster sessions and training sessions
• Match you with an appropriate personal trainer
• Understand your goals, preferences and training requirements
• Provide and personalise our fitness services
• Provide relevant training, lifestyle and nutrition guidance
• Manage our relationship with you as a client
• Process and administer services you have requested
• Provide customer support
• Send service-related communications
• Send marketing communications where permitted
• Improve our website, landing pages, services and customer experience
• Measure the effectiveness of our advertising and marketing campaigns
• Maintain appropriate business and administrative records
• Protect our website, systems, clients and business against fraud, misuse or security threats
• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the reasons it was originally collected unless permitted or required by applicable law.

Marketing Communications

Where you have provided your consent, or where otherwise permitted by applicable law, we may contact you about FITSQUAD DXB services, offers, promotions or other information that we believe may be relevant to you.

Communications may be sent by email, telephone, SMS or WhatsApp depending on the contact information and preferences you have provided.

You can ask us to stop sending marketing communications at any time by using an unsubscribe option provided in the communication, replying to us, or contacting us at info@fitsquaddxb.com .

Opting out of marketing will not prevent us from sending communications that are necessary in connection with a service you have requested or purchased.

How We Share Your Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• FITSQUAD DXB team members
• Personal trainers working with or through FITSQUAD DXB
• Service providers that help us operate our website, CRM, forms, communications, scheduling or other business systems
• Payment or administrative service providers where applicable
• Marketing, analytics and advertising providers
• Professional advisers where necessary
• Government, regulatory, law enforcement or other authorities where disclosure is legally required

Personal trainers will only receive information reasonably necessary to communicate with you and provide the services you have requested.

Where third-party service providers process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.

Cookies and Website Analytics

Our website and landing pages may use cookies and similar technologies to operate correctly, understand how visitors use our pages, measure website performance and improve our advertising and marketing.

These technologies may collect information such as your browser type, device information, IP address, pages visited, referral source and interactions with our website.

Some cookies may be provided by third-party analytics, advertising or website technology providers.

Where required, you can choose whether to accept non-essential cookies through the cookie controls available on our website. You can also control cookies through your browser settings.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services, including social media and communication platforms.

These third parties may collect and process personal information under their own privacy policies. FITSQUAD DXB is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing their privacy policies before providing personal information.

International Data Transfers

Some of the technology and service providers we use may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are used and that personal information is handled in accordance with applicable data protection requirements.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining business records, responding to enquiries and meeting legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and our relationship with you.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

However, no website, electronic communication or online storage system can be guaranteed to be completely secure. You should therefore take reasonable care when sharing personal information online.

Your Privacy Rights

Subject to applicable UAE data protection law and any relevant exceptions, you may have rights concerning your personal information, including the right to:

• Request information about how your personal data is being processed
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request that processing is restricted or stopped in certain circumstances
• Object to certain uses of your personal information
• Withdraw consent where processing is based on your consent
• Request transfer of your personal information where applicable
• Raise a concern about how your personal information is being handled

To exercise any of these rights, please contact us at info@fitsquaddxb.com .

We may need to verify your identity before processing a privacy-related request.

Children's Privacy

Our website and services are not intended to collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian where required.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website, technology or legal requirements.

Any updated version will be published on our website with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or would like to exercise your privacy rights, please contact:

FITSQUAD DXB
Email: info@fitsquaddxb.com
Telephone / WhatsApp: +971 55 542 7231
Website: www.fitsquaddxb.com

FITSQUAD DXB will aim to respond to privacy-related enquiries within a reasonable period and in accordance with applicable data protection requirements.